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Privacy Policy

Last updated: October 30, 2026

1. Introduction

mauzo ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information
  • Name, email address, and phone number
  • Business name and registration details
  • Payment and billing information
  • Customer and supplier data you enter into the platform
Usage Information
  • Log data (IP address, browser type, pages visited)
  • Device information
  • Transaction history and activity within the platform

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related notifications
  • Send administrative information such as updates and security alerts
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve user experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Payment Providers: To process transactions (e.g., M-Pesa, Kasapay)
  • Service Providers: Third parties that help us operate the platform (e.g., email, SMS providers)
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure password hashing
  • Multi-tenant data isolation
  • Regular security assessments

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Financial transaction records are retained as required by applicable laws and regulations.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Export your data in a portable format

8. Cookies

We use essential cookies to maintain your session and ensure the platform functions correctly. These cookies are strictly necessary and cannot be disabled.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Messages from businesses that use Mauzo

Businesses use Mauzo to send you invoices, receipts and reminders about what you owe them. They may also send you offers and news, but only if you agreed (for example by ticking the box when you paid an invoice) or did not opt out, as the business has chosen. Each offer by SMS has an opt-out link and each email an unsubscribe link; using it stops that business's offers to you. We keep a record of when and how you agreed or opted out.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].